Application support

Email aofree@proton.me. A person reads every message and usually replies within 2 business days (Monday to Friday, Perth time, excluding public holidays).

Tell us which app you use so we can help faster. The checklist below lists the details we need.

1. Sign in with the same Apple Account you used to buy the app.
2. Open the App Store and select your account picture.
3. Select Purchased, find the app and select the download button.

You do not pay again. With Family Sharing turned on, family members can download it too.

Apple processes App Store payments and refunds, so we cannot issue a refund directly. Request one at reportaproblem.apple.com. Choose I’d like to, then Request a refund, and follow the steps.

Your rights under the Australian Consumer Law are not affected.

Our apps store your information on your device by default. Where an app offers sync, you can turn it on to keep a private copy in your own iCloud account. We cannot read that copy.

Read the privacy policy for the full detail.

1. Turn on sync in the app’s settings, if the app offers it, on your current device.
2. Sign in to the same Apple Account on your new device.
3. Install the app and turn on sync there too.

You can also restore a full device backup. Some apps also let you export your data from settings.

Delete the app to remove the data it stores on that device. If you turned on sync, also remove the app’s data from iCloud: open Settings, select your name, then iCloud, and manage the app’s storage.

If you have emailed us, you can ask us to delete your support messages.

No. Our apps provide general information and calculations based on the figures you enter. They do not consider your objectives, financial situation or needs. Speak with a registered tax agent or licensed financial adviser before you act. Metro Advisory can help with business structure, tax and reporting questions.

Eva connects to banks, cards and savings accounts through Australia’s Consumer Data Right (CDR). You choose the accounts, what data to share and for how long. Connections are read-only, so Eva can never move your money or see your banking password.

Open the consent dashboard in Eva and withdraw the consent. You can also withdraw it through your bank. When a consent ends, Eva deletes the related data from your device and private cloud, unless the law requires us to keep it.

Check that your regular income and bills are set with the right amounts and dates, and that recent transactions have synced. If the forecast still looks wrong, email us a description and a screenshot with account numbers hidden.

Import your order or trade history as a CSV file exported from your exchange. You can also start with the bundled sample file to see how the app works.

Florins Crypto lets you compare 4 parcel-identification methods side by side before you choose. The ATO expects you to identify the parcels you dispose of and keep records that support your choice. Apply the method you choose consistently. If you are unsure, ask a registered tax agent.

No. The app prepares your figures and shows them against return labels 18A and 18V. You or your tax agent enter them when you lodge your return through myTax or tax agent software.

Appraisals model a property you are considering: price, funding, rent, growth and exit over 10 to 40 years, after tax. Holdings run the property you already own, with ledgers, financial statements and tax workpapers by entity and financial year.

Individuals, companies, discretionary and unit trusts, partnerships, limited partnerships, SMSFs and more. Tax rules such as the CGT discount apply by entity type.

Freehold applies the rules for each state and territory and the capital allowance rules in Division 40 and Division 43 of the Income Tax Assessment Act 1997 (Cth). The results are estimates for planning. Confirm them with a quantity surveyor’s schedule and your tax agent before you lodge.

It measures 3 things: duration (how many years of retirement are funded), adequacy (projected income against your target spending) and resilience (how your plan holds up when conditions change).

No. SimplifiedRetirement estimates the Age Pension using the means test and deeming rules. Services Australia makes the final assessment. Check current rates and thresholds on the Services Australia website.

Yes. Use the app’s scenarios to prepare for an advice conversation, and take your figures to your adviser.

Researchers, planners and institutions that need to estimate and project populations using established demographic and statistical techniques.

Yes. Bring your own population and vital statistics data and build models for the regions you study. Email us if you need help preparing your data.

Email aofree@proton.me to discuss purchases for teams. Apple’s Volume Purchase Program may also suit your organisation.